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I finally received the HTC Incredible from Verizon and at first sight the phone is great. Besides having to get used to a new interface I really have no major complaints, only minor ones, except for the fact that they shipped me a defective phone. I noticed the first when talking it the persons voice on the other end sounded like they were talking into a tin can. I tried it on speaker phone and it worked and sounded perfect. I updated the tower information by dialing *228 but that dint help. Over the past few days it has just gotten worse so I finally called Verizon to have it returned for a new one. The first tech support person I spoke to said that swapping the phone should not be a problem seeing that it is with in the first 30 days and still falls under the “worry free guarantee” and it should be free. She then transferred me to the next level tech support person who said the same thing, that is until he went to enter it into the computer. After about 30 minutes of “can you please hold” he finally came back and told me that it was NOT free. That I had to pay a restocking fee of 35 dollars. He thought it was a mistake in the system and checked with his supervisor who said that it was not a mistake. I was not happy about this to say the least and he offered a few other alternatives all boiling down to returning the phone and waiting again to get a new one. I told him I just wanted a phone to actually work and to just charge me then. Because he felt bad, I guess, he put 150 minutes on my account.
Give it to Verizon to find a way to screw me over… again. After all the delays with the incredible then to send to a defective one is crap but then to throw salt on the wound and charge me a restocking fee… Verizon is a joke. To bad AT&T’s network is crap or I would have ditched this company along time ago.
UPDATE – 6/8/2010
Well its been over a week now since I called about getting a replacement and still no fedex guy. When I spoke with the verizon rep last week he said I should have it by last Thursday… well its now Tuesday and nothing. I guess I will have to call AGAIN!
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had a service with verizon for less than 2 weeks, wasn’t happy…the reseption was very poor (had a family plan -2 phones everything was canceled and devices weree returned on time)…was informed by the sale person as well as customer service, than I do have a 30 days trial- “Worry Free Guarantee for 30 Days” , and if I do not like it I’ll pay only for the usage…just a few days ago recived an electronic notification from Verizon, than my bill available and it 399 and a change…called to customer sevice-was advised to pay fully, wantedtalk to the manager- the manager or superviser is not there ….its a joke..nice trial for $400!!!